Lumora - Forever in My Heart Pendant — made with care and attention to detail.

🌍 Delivery Countries

We currently deliver to the following countries:
United Kingdom

✅ Order Confirmation

Once you place your order, you will receive a confirmation email.
This means we’ve registered your order in our system and started processing it.

🔎 Order Tracking

You will receive your tracking code via email within 24 hours after your package leaves our warehouse.

⏱️ Delivery Details

Below are the average delivery times for all our packages:

• 
  Processing Time: 1–2 days (Mon–Sat)
  
• 
  Delivery Time: 4–7 days (Mon–Sat)
  

If your order is placed before 3:00 PM (GMT), processing will begin the same day.

💸 Shipping Costs

We cover all shipping costs — delivery is 100% free on every order, with no minimum purchase required.

⏳ Delayed Orders

If the maximum processing and delivery time has passed and your order has not arrived, please allow up to two additional days and use your tracking code.
If your package still hasn’t arrived, please contact us with your order number for assistance.

📦 Damaged or Incorrect Orders

If your package arrives damaged or with incorrect items (e.g., wrong color or size):

1. 
   Take photos of the issue.
   
2. 
   Briefly explain what went wrong.
   
3. 
   Contact us with your order number.
   

We’ll send a free replacement shipment for any verified damaged or incorrect order.