FAQ
Welcome to the Wazuraa FAQ page.
Here you’ll find clear answers to the most common questions our customers ask. If you need further help, feel free to reach out to us anytime.
Question #1: How long will it take to receive my order?
Answer:
Our estimated delivery times for UK orders are:
-
Processing time: 1–2 business days
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Transit time: 4–7 business days
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Estimated delivery time: 5–9 business days
For more details, please see our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes. We offer free shipping on all orders within the United Kingdom.
Question #3: Where is Wazuraa located?
Answer:
Wazuraa is an online UK-focused home decor and home improvement store. We ship exclusively within the United Kingdom to ensure quick and reliable delivery.
Question #4: What if I receive a defective product?
Answer:
If your item arrives damaged, incorrect, or defective, we will replace it at no cost.
Please contact us and return the item within 30 days.
For more details, refer to our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes. You may cancel your order within 24 hours of placing it.
Please contact us immediately so we can assist you.
Question #6: What is your return policy?
Answer:
We offer a 30-day return window with a simple, hassle-free process.
Full details can be found on our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, we’ll process your refund.
Refunds typically appear on your original payment method within up to 7 business days, depending on your bank.
Question #8: Do your products come with a warranty?
Answer:
Yes. All purchases are covered by a 30-day warranty.
You can find more information in our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can contact our support team anytime via the Contact Us page or by emailing us at:
support@wazuraa.com
Question #10: Do you ship internationally?
Answer:
No.
We currently ship only within the United Kingdom.
Question #11: Do you have a physical store?
Answer:
No, we operate exclusively online.
This helps us offer better prices and a wider range of products.
Question #12: Can I place a bulk order?
Answer:
Yes. For bulk or business orders, please contact our customer support for assistance.
Question #13: How do I exchange a product?
Answer:
Our exchange process is simple.
Please refer to our Return Policy for full instructions, or contact our support team for help.
Question #14: How can I track my order?
Answer:
You can track your order using your tracking number through our Track Order page once your package has shipped.
Contact Information
Store Name: Wazuraa
Company Name: AHEBUYS LLC
Address: 153 Wyoming Ave, Sheridan, WY 82801, USA
Email: support@wazuraa.com
Phone: +1 205-547-3356
Customer Service Hours:
Monday to Saturday — 9:00 AM to 6:00 PM
We aim to respond within 1–2 business days.