Return Policy

At Wazuraa, we want you to feel confident shopping with us. If something isn’t right, we offer a simple and straightforward return process to make things as easy as possible.

30-Day Return Window

You have 30 days from the day you receive your order to request a return.

To qualify for a return:

  • Items must be unused

  • Items must be in their original condition

  • Items must include all original packaging, tags, and accessories

We’re here to help—our support team will guide you through every step.

Return Costs

Defective or Incorrect Items — Free Return

If the product is damaged, faulty, or not what you ordered, your return will be completely free of charge.
This includes:

  • Wrong item received

  • Carrier damage

  • Product defect

Change of Mind — Customer Pays Return Shipping

If you decide you no longer want the item, choose the wrong product, or it doesn’t fit your needs, the return shipping cost is the customer’s responsibility.
Shipping charges are not refundable.

How to Start a Return

  1. Contact Us
    Email us at support@wazuraa.com with your order number and the reason for your return.

  2. Prepare Your Item
    Repack the item securely in its original packaging.

  3. Send It Back
    Follow the instructions provided in your return authorization email.
    You may drop your parcel at the nearest carrier location.

Refund Processing

  • Once your return arrives at our facility, we’ll inspect the item.

  • If it meets our return conditions, we’ll issue your refund.

  • Refunds typically appear in up to 7 business days, depending on your bank or payment provider.

Exchanges

Need a different size, color, or product?
Contact us and we’ll help arrange an exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some products may be marked as non-returnable.
These items will be clearly labeled on their product pages.

Contact Information

Store Name: Wazuraa
Company Name: AHEBUYS LLC
Address: 153 Wyoming Ave, Sheridan, WY 82801, USA
Email: support@wazuraa.com
Phone: +1 205-547-3356

Customer Service Hours:
Monday to Saturday — 9:00 AM to 6:00 PM
We aim to respond to all messages within 1–2 business days.